Customer Service

FAQ:
Why is a filter necessary?
From the source to the water treatment facility, through miles of pipes, contaminants- such as chlorine, lead, microbial cysts, pharmaceuticals, pesticides, and herbicides- come at any point during its journey to your home, Water filtration is about taking action for yourself & your family to reduce amounts of contaminants in your water.
Why is Ecolife extraordinary´╝č
To be trusted is an honor. Keeping this in mind, Ecolife is committed to providing products with if not better at least the same quality as the OEM at an affordable price, ensuring the safety of water and improving life quality for those who choose and trust us.
How to install?
The installation instructions would be found in every pack. Please look through it carefully before your installation. It is quite easy to operate, and no tools are required. Please remember to flush the filter for 5 minutes before the water goes clear.
How long will the filter last?
The amount of dissolved solids in tap water varies in different areas.It depends on the initial quality of your unfiltered tap water. Normally, it would be better to replace the filter every 6 months or sooner if water flow is reduced or if there is heavy sediment/rust present.
Shipping Policy´╝Ü
Free shipping
Your purchased item will be in shipment within 48 hours
You will receive your item in 6-12 Business Days
Return Policy:
To Return
  • Our return policy lasts 30 days. We could not offer you a return when 30 days have gone by since you have ordered your product.
  • The item you want to return must be unused or in the original condition and packaging;
  • Send back with the item your receipt or proof of your purchase;
Note: For any reason (damaged or missing parts) that is not due to our part, return is not eligible.
To Refund
  • Our refund policy last 14 days.
  • Your returned item is received and inspected without damage or missing parts, an email will send to you to approve your refund.
  • Within a certain amount of days, your refund will automatically be returned to your original method of payment or your credit card.
Note: It may take some time for your refund to officially post. Please kindly check your bank account later. If you still have not received your refund after certain days, please contact us at  customer@ecolife-technology.com.
To Exchange
  • Only defective or damaged items could be replaced. If you need to exchange a same item, please contact us at  customer@ecolife-technology.com.We will answer to your request as soon as possible.
Privacy Policy
This privacy policy is for better serving those who concern over how their ‘Personally Identifiable Information’ (PII) is being used online, which is of vital importance to identify, locate or contact an individual. So, please pay attention to and read carefully our privacy policy on how we collect, use and protect your personal information.
What kind of information do you need to submit when you visit or log in our website?
  • When logging in our website, you just need to enter your name and email address.
  • If you want to order our product, you may need to submit your shipping address as well as your contact number for completing your order.
How do we use the information we collect?
  • We use your information only for better customer service, contacting you in case that your order has some questions, or sending order details including shipment tracking numbers and order delivery. Your personal information will never be used for any purpose including posting, selling or renting.
How is your information protected?
  • This privacy policy illustrates how EcolifeFilter, a branded company in water filter industry, treats your personal information that you submit through this website as our precious property. Your information is protected through secured network and only a limited number of people have special access to your personal information. Your information will only be used on your packing slip and shipping label. Please rest assured that all transactions are under control of a gateway provider.
No Worries Gurantee:
Best Value Guarantee
Ecolife has committed to you that our products are of the highest quality at the best value, and we back that up with our exclusive Best Value Guarantee. Compatible with many kinds of OEM products, we ensure you find the filter you want with the same quality as the OEM at a rather affordable price.
Premium filtration Guarantee
All products are tested and certified by NSF International against NSF/ANSI Standard 42 for the absorption of chlorine taste and odor and particulates. Besides, a different product has its corresponding filter level according to its function and application. With our advanced technology for enhanced purity, our products are well performed in reducing harmful contaminants in your water. Better yet, our filter is also contributed to the reduction of chlorine taste and odor while retaining minerals beneficial to health.
Timely Customer Service Guarantee
To provide you and your family continuous clean water and healthy life quality, our Customer Service team are always ready to help in any circumstances. Any concerns on filter installation, application and whatever you want to make sure, do not hesitate to e-mail us at service@ecolifefilter.com.
Professional Help Guarantee
There are professionals who have years of experiences stacked with our Customer Service team. If you have a question about technology, water safety or even wonder about what’s in your water, feel free to reach out for help.