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Order Support
Cancelling an Order
Canceling your order is easy! Click 'Contact Us' below and text us your order number to request a cancellation.
It is our goal to ship orders as quickly as possible, and most are shipped the same day. If you need to cancel an order, contact us immediately. If the order has already shipped, you should review our return process and follow those steps to return the order.
You may click the 'Contact Us' button below for our contact information.
Damaged, Defective or Replacement Items
If you believe that the items you received are damaged, defective or need replacement, first, please check our site for troubleshooting and installation tips. If that did not resolve your issue, you can submit a claim to us by clicking 'Contact Us'.
All claims for damaged or defective items must be submitted with a picture showing the damage on the product as well as the outside package if applicable.
Once your claim is submitted, please allow ecolifefilter.com up to 48 hours to process your claim. You will be contacted via email once your claim has been processed. Thank you for your cooperation.
To start your claim click the 'Contact Us' button below.
Order Tracking
You can track your order online. Visit Order Status and enter your order number to see the order status or log in to your Account. Please allow 12-24 hours once the order ships for the carrier to update the tracking number in their system.
Shipping and Delivery
Free Shipping Did Not Apply
Free shipping only applies to the contiguous US. Also, we offer various shipping methods. If you did not receive free shipping, please contact our customer service executive.
Updating Shipping and Billing Address
Please log in to your Account to change your Shipping and Billing information.
Returns & Refunds
Checking on Return Status
You can expect your refund within two-three weeks from the date you return your package. In most cases, you will receive a refund sooner, but take into account the time required for return shipping (up to 10 days), product inspection at our distribution facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment.
Updating Shipping and Billing Address
Please log in to your Account to change your Shipping and Billing information.
FAQ
Q: What I need to do when I choose a water filter?
A: 1. Get your water-quality report.
Your municipal water company is required to publish an annual water report with up-to-date measurements of more than 90 possible contaminants. It will show if any of the contaminants exceeded the maximum contaminant level allowed by the EPA. Get your water-quality report by calling your municipal supplier.
2. Pick your target and purchase your filter.
Water-filtration systems vary widely in price and purpose, but be sure that the filter you choose is NSF/ANSI approved, says Mary Grant of Food & Water Watch. NSF International develops public-health standards globally. Use its filter guide to locate the type of filter (filtration, distillation, reverse osmosis, etc.) required for specific contaminants.
Q: How frequently should I replace my filter?
A: No matter what brand of water filter you choose, be sure to replace filter cartridges according to the guidelines. A filter cartridge generally needs to be replaced every six months to a year with normal use, but this varies widely among different filters.
Q: What would happen if I don’t change my filter regularly?
A: 1. Dirt and contaminants accumulation on the filter cartridge may slow down flow in your fridge faucet. It will take longer than time to fill your glass when you need to drink filtered water quick
2. The most dangerous (and possibly a poisonous) thing that can happen is for the accumulated dirt or contaminants that hangs on the filter cartridge can wash off into your glass. Remember, these contaminants may have been on the cartridge for a long time and possibly grow lots of bacteria. 
So, if you don't change your filter as recommended or when the indicator light shows time to change, you may be drinking very unhealthy water.
Q: What does TDS mean?
A: Total Dissolved Solids (TDS) are non-organic impurities found in water, which contribute to a difference in the taste of water. Dissolved solids enter our water supply through old piping, run-off from road salts, pesticides, fertilizers and more.